Due: February 18th, 2013
PAD 641: Foundation in Public Administration
Memo: Why we should adapt ‘e-government’ in our New York State?
To: Governor Andrew Cuomo
From: David Wuor
With the advent of “e-government” web-portal banner in 1990s, citizens across the Country started to access and helpedthemselves from the Internet web-based without spending few miles drive to the government administrative offices to resolve their own problems like ‘filing taxes, renewing their own vehicle registrations, and pay a traffic ticket(pg155).”
This is so awesome and our state government should start to go ‘digital’, although there is ‘generation gap’ pertaining ‘digital divide’, where those who do not have access to the ‘electronic-savy’ portal documents services, will have to suffer from this ‘digital divide’ among all ‘age-gap’, if we go and adapt e-government web-portal application banner, especially, the elderly would be a bigger hit since this was not part of their culture, but what could we do?
To relate this with my experiences, this last week I filed my tax-return form E-1040 with local agent: Jackson Hewitt and everything was done in the web-portal without saving ‘hard’ copy tax-forms to be sent manually to the Internal Revenue Services (IRS) agency. With the help of tax-return agent specialist, we were able to finish everything online and every signing of tax-return forms E-1040 was also done digitally and I was moved and stunned with the technology that we have. This was not also instant as I thought; some people, who know tax-return codes and have Internet access, do their tax-return digitally by going to the Internal Revenue Services (IRS) homepage without spending their money on gasoline fuel to see tax-return specialist. Author Kettl asserted that:
“Citizens are yet freed from dependence on the traditional government bureaucracies; e-government can operate in a loose, even invisible network which offers the change for creating new virtual strategies for linking government organization like Internal Revenue Services (IRS) with citizens (pg.157).”
E-government ‘had radically’ altered our governmental organization since 1990s, and more and more citizens across the country have access to ‘sensitive informations’ from the Internet without disturbing government bureaucrats in delivering and accessing of government services from the internet although ‘e-government’ raise services questions ‘security and privacy’ simply getting government service online with safer mode(pg.156)”
Mr. Governor, I believe we should adapt to e-government web-based portal services since it is more efficient, instant, and effective with existent of digital world application. I know governmental organizations’ bureaucrats have expertise and ‘tacit’ knowledge in servicing citizens, but getting everything online web-portal, where anyone who wanted to service himself and herself away from respective destinations in the districts would go ahead to enjoy the e-government technologicaladvancements without driving to the government administrativeagency to the bureaucrats. We should adapt it and people who have capability and motivations to use e-government web-portal services would have access to e-government web-based portaldocuments and applications and services to resolve their issues from home district and of course, they could feel free to contact government bureaucrats when they need them and this would give them system a tremendous flexibility and efficiency from ‘humanist approach’, where every citizens could enjoy their“pursuit of happiness” and ‘productivity’ as long as they feelfree and comfortable with the ‘security and privacy’ clearancestandpoints. John Locke and John Stuart Mill, the architects of “pursuit of happiness and of liberty’, were right and true up totoday world of sophisticated technological advancements in our generations.
I truly understand the ‘organizational culture’ of your administrative government, however I believe we should adapt digital and use e-government web-portal services to enhance your administrative government, where bureaucrats will have a leeway for ‘self-actualization’ and ‘creativity’ to which citizenswill experience after implementing it for use and be open for citizens to access ‘e-government’ web-portal documents, applications and services.
The future of your government and democracy to which we are living would drastically ‘change’ and look different if we adapt ‘e-government’ web-based portal services, where every citizens would go digital, although there is currently a ‘digital divide phenomenon’ among ‘generations gap’ like ages ----elderly and young and as well as in the social stratification like among the low-income families and “middle class and upper class families. However, I am not advocating whole of philosopher John Stuart Mill’s works entailed in the ‘totalitarian theory’ ----that literally meant’ greatest pleasure’, just advocating only portion of ‘liberty virtue ‘combined with ‘happiness’ with humanisticstandpoints, but I am tremendously stroke and convinced by the ‘humanist approach’ as author Kettl had advocated in the our textbook.
David Wuor
MPA-- Public Administration Graduate Student
Works Cited
Kettl, Donald and Fester, James. (2011).The Politics of the Administrative Process.
Congressional Press (CQ Press), Washington, DC. 5theditions.
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